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The Art and Craft of Dialogue, in Mexico City

February 2, 2016 - February 3, 2016

When was the last time you had a conversation where you really felt heard, you learned something important about the other person, AND you came away knowing that the two of you are now allies?

Imagine knowing how to create that kind of meaningful, productive dialogue with anyone, anytime.

You have a real human dialogue when you call customer service. You open up honest dialogue with your boss, your employees, or your board. You connect through dialogue when you talk to that difficult family member or when a stranger confronts you on the street.

In The Art and Craft of Dialogue, Miki Kashtan shares practical tools and insights that can change the way you approach every interaction. Miki’s dialogue toolkit is equally valuable for businesses and NGOs who want to boost collaboration, activist groups who need to engage divergent stakeholders, and individuals looking to improve their relationships.

Miki starts from the basic principles of Nonviolent Communication and then takes them further into the real world – because skilled dialogue isn’t really about knowing the right words to say. It’s about understanding how you are building a relationship through those words, and how this works in different contexts.

Dialogue in the workplace or in a community meeting is different from dialogue with a loved one or a total stranger. Miki helps you tune your approach to fit your situation, whether it’s a board meeting, an activist campaign, a fight with your spouse, or a speeding ticket.

Working with real-life examples that you bring to the workshop, you can learn:

  • How to stay open, curious and relaxed while in dialogue – even if you suddenly sense you’re being changed by it
  • What it’s like to live free of the desire to change someone else
  • How to initiate open, honest dialogue in a workplace or public setting without being seen as “unprofessional”
  • Specific listening and reflecting skills, and how to apply them before expressing your point of view
  • Tools that might make it easier for others to hear you without reacting
  • How to integrate these skills and principles so they become your automatic response to challenges and conflicts
  • Simple practices you can introduce at work to infuse dialogue into the culture of your organization.

It IS possible to dramatically transform the way you communicate. Come and learn the creative, curious mindset that will set you up for life-changing dialogues – and the concrete steps to make it real.


February 2 – February 3, 2016


Mexico City, Mexico


Find out more and register here

About Miki Kashtan

Miki Kashtan is Lead Collaboration Consultant at the Center for Efficient Collaboration and a co-founder of Bay Area Nonviolent Communication (BayNVC). An author and CNVC-certified trainer based in the San Francisco Bay Area, she leads Nonviolent Communication workshops around the world and works with organizations across all sectors as a consultant, trainer, mediator, and meeting facilitator.




February 2, 2016
February 3, 2016
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